Frequently Asked Questions

A: You can order a custom pinata by contacting us via email. Our team will work with you to understand your specific needs and create a custom pinata that is perfect for your event.

A: The time it takes to create a custom pinata varies based on the complexity of the design, but it typically takes us about 2-3 weeks to complete. Contact us to discuss your specific needs and get an estimated turnaround time.

A: Yes, we offer shipping to most countries.

Contact us for more information about carrier options and pricing.

A: Yes, we offer a white glove delivery service, complete with installation, for a hassle-free experience.

Contact us for more information about scheduling and pricing.

A: Yes, you can choose to pick up your order from our Houston, location instead of having it shipped. Please contact us to arrange a pickup time that works for you.

A: Yes, our custom pinatas are carefully packed and make for a festive experience when opened. They make for a great gift option as well. Contact us for more information.

A: No, the custom pinata does not come with a stick. However, we offer decorative coordinated whacking sticks that can be purchased separately. Contact us for more information.

A: No, our pinatas do not come with candy. They are pre-filled with coordinating confetti for added fun and excitement. 

A: Sorry, we do not accept cancellations for custom pinata orders. We also do not offer refunds or exchanges. If you have any issues with your order, please contact us to discuss potential solutions.

A: Yes, our products would make a great addition to your shop. Contact us to discuss wholesale options and how we can make magic happen for your customers.